Thursday, February 04, 2016

Satisfaction and Switching - Listener Hot and Cold Buttons and the Impact of Switchers

Two of the many topics we track in Roadmap – A&O&B’s annual "state of country" online perceptual study – are country listeners' 1) degree of station satisfaction and 2) switching behavior.

As we shared last year in our Pre-CRS seminar, the three-year overall satisfaction level with the country stations in our survey has been consistently high with the percent of respondents reporting they were “Very Satisfied” with their country station averaging 74%.

Playing the best music, having strong and relatable talent who sound like friends, and creating a “feel good” atmosphere have topped the list of listener satisfaction "hot-buttons" for many years running. Music quantity, local DJs, and embracing new music were other qualities that ranked in the top 1/3 of listener responses.

Among listeners who expressed some level of dissatisfaction, song repetition and too many commercials were the top two reasons (again, we’ve seen these two as the top negatives for several years).  There were also concerns over music styles, music mix/chronology, and irrelevant talk/content from the talent. 

For those who were less than satisfied, we asked - among other things - about their switching habits (if any).

Here’s a slide from last year’s Roadmap 2015 presentation of the "switched-to" destinations for 18-54s, in 2014 vs. 2015.

“Another country station” (32% up from 28%), a pure play (31% also up from 28%), and a station with a format other than country (28% up from 24%) were the top responses. 

The biggest decline was “nothing in particular” which fell from 24 to 19% suggesting perhaps that listeners may be developing a self-defined hierarchy of audio alternatives. 

Sharing/switching is an important subject to track as it can identify competitors beyond cume and QHR duplication.

In fact, switching is one of the "deep dive" subjects we'll jump into at our annual A&O&B Pre-CRS Seminar next week. 

Coleman Insights’ President and COO Warren Kurtzman and RCS and Media Monitors President and CEO Philippe Generali are the research leaders in this area they've agreed to share not only their latest intel on the switching habits of country users but - importantly -  the strategic implications of that switching, particularly the different impact a of country listener who turns your station on first vs. switches to your station from another.

The industry premiere of this country listener information is just part of our annual half-day meeting preceding CRS. This year's line up of great presenters and timely topics include:

Don Schlitz, Grammy, CMA & ACM award winning songwriter, and member of the Nashville Songwriters Association Hall of Fame will share insights on storytelling including how to find ideas and bring them to life with words.

Stephanie Friedman, VP Radio Nielsen Entertainment will reveal insights on streaming data and offer streaming strategies for radio.

Attorney Stacey Schlitz will speak on contracts, protecting intellectual property such as content, and performance rights, and other issues unique to the entertainment field – all of which are especially relevant as stations become increasingly involved with concerts.

Another highlight each year is a live, intimate performance and photo op from an emerging artist/group.

To that end we're very appreciative of the continued support of BMLG’s Republic Nashville. Last year attendees were treated to an amazing set of music from A Thousand Horses. This year year our featured artist is Republic Nashville's Brett Young

We hope you’re planning to join us Monday February 8, 2016 at the new home of the Country Radio Seminar, The Omni Downtown Nashville, from 10:30 am-1:30pm. The A&O&B Pre-CRS Seminar is free and is open to all clients as well as to broadcasters in non-competitive situations. 

You can RSVP

And, if you haven't yet registered for CRS 2016 you can do so here

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