For plenty of businesses (radio included), a small number of consumers account for a disproportionately large percentage of consumption.
So it’s not surprising that our database, texting and points programs are subject to the same principles.
Still, seeing the statistics on station database/club participation that DMR Interactive President and COO Tripp Eldredge shared today at the Arbitron fly-in are worth some consideration:
• Less than 10% of most stations’ database members have been active with the station in the past 6 months
• Only 6.5% of most stations’ database members are actively involved in their station's “points program.” Of those that participate, 21% drive 80% of the activity
• Just 13% of text club members drive 80% of the messages with the vast majority only text station once a month
Because people are constantly leaving databases (actually or virtually opting out), “growing” membership may really mean standing still.
So here’s a thinking point: how active (or even how large) your database is, is at least in part a function of the value members feel they receive vs. the time they invest to participate.
Music panel participation rates dwindling? Not getting the response you once were to your emails or text clubs or other database-related outreach? Database not growing?
Consider increasing the value to the listener for their time invested.
Increasing the value of your website content could improve activity there, too.
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